Free Store Shipping
A free standard shipping option will be available at checkout for orders with subtotals (after promotion or volume discounts) of $250 or greater that are shipping within the contiguous US (lower 48) states. Expedited services are not included in this standard group shipping offer, nor can any funds be applied to other services or carriers. A reliable carrier will be selected by Caster Specialists and tracking information will be provided promptly upon order completion.Questions? Please connect with us
We use all major carriers, and local courier partners. UPS is our primary logistics partner for parcel shipments, and lightweight packages may be sent via USPS. You’ll be asked to select a delivery method during checkout. If your order qualifies for free freight, the carrier will be selected by us.
It may depend on where you are. We ship from Westlake, OH and typical orders to central, northeastern, and southern states typically arrive in 1-3 days after shipped. Orders to western states typically arrive in 4-5 days. Ship-date details will be provided in an additional confirmation email, confirming receipt and fulfillment schedule.
Yes, we ship all over the world. Shipping costs will apply, and we encourage you to contact us for available options.
The items found in our store are assembled and inventoried in our advanced 75,000 sq. ft. Westlake, OH facility. As many products can be customized with various options, many orders are built to order. As such, our goal is to ship all orders within 3 business days of placement. An additional confirmation email will be sent to you confirming your ship date shortly after order placement.
We seek to meet our customers' assembly schedules and timelines. If you are on a tight timeline, please contact us before or after you place your order and we will work to meet your requirements.
Absolutely! Please call 888-984-4896 or contact us and we will work to set your account up pending credit approval. Tax exempt status can also be setup during at this same time.
Please see our refund policy for all details on how to start a return. We understand things happen and are happy to try to make it right.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.