Order Processing

The items found in our store are assembled and inventoried in our advanced 75,000 sq. ft. Westlake, OH facility. As many products can be customized with various options, many orders are built to order. As such, our goal is to ship all orders within 3 business days of placement. An additional confirmation email will be sent to you confirming your ship date shortly after order placement.

Under current market conditions, larger orders may not be able to be fulfilled in our standard timeframes and could require 1-3 week lead times to complete. If this should be the case, our team will reach out immediately to discuss the timeline along with providing the best possible options should the timeframe not meet your production schedule, including: partial shipments, substitutions, or refunds.

We seek to meet our customers' assembly schedules and timelines. If you are on a tight timeline, please contact us before or after you place your order and we will work to meet your requirements.

Absolutely! Please call 888-984-4896 or contact us and we will work to set your account up pending credit approval. Tax exempt status can also be setup during at this same time.


We use all major carriers, and local courier partners. UPS is our primary logistics partner for parcel shipments, and lightweight packages may be sent via USPS. You’ll be asked to select a delivery method during checkout. If your order qualifies for free freight, the carrier will be selected by us.

A free standard shipping option will be available at checkout for orders with subtotals (after promotion or volume discounts) of $250 or greater that are shipping within the contiguous US (lower 48) states. Expedited services are not included in this standard group shipping offer, nor can any funds be applied to other services or carriers. A reliable carrier will be selected by Caster Specialists and tracking information will be provided promptly upon order completion.

It may depend on where you are. We ship from Westlake, OH and typical orders to central, northeastern, and southern states typically arrive in 1-3 days after shipped. Orders to western states typically arrive in 4-5 days. Ship-date details will be provided in an additional confirmation email, confirming receipt and fulfillment schedule.

Yes, we ship all over the world. Shipping costs will apply, and we encourage you to contact us for available options.

Merchandising & Specifications

Due to the large variety of similar size, fastening, and brake options in our products, some images on industrial products may show a standard representative size that was used in our original photography. The images do accurately represent the product and options however (such as fastening type, wheel color/style, etc.) and a CAD model and drawing of each caster is provided to confirm the actual scale of any caster. Examples of representative images include situations where there are varying stem lengths, caster wheel/rig sizes, or base sizes on leveling mounts.

We strive to have all product sizes/options be 1:1 and are actively working on completing this in our studio. Many series are already complete.

Customer support

Toll Free at 888-984-4896

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